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The reviews of Brit Hotel & Spa Colmar East
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Satisfaction client
Satisfaction client
94 %
From Siarhei, the 16/09/2024
Family - 40-49 years - Date of stay : 15/09/2024
Family - 40-49 years - Date of stay : 15/09/2024
We've chosen this hotel because of the spa, but there was no possibility to reserve it for s particular time frame at the time or booking and also when I was already in the spa, it has appeared that the main sauna, the primary reason why I was there, was not working. I wasn't offered any compensation for this inconvenience. Fish in the restaurant was too salty, but at least this time the waiter was speaking good English. Breakfast was surprisingly very good, worth of at least of of 4-star-hotel.
Hotelier's response : Dear Sir/Madam,
Thank you for staying at our establishment. We are delighted to hear that you appreciated our efforts to make your stay as pleasant as possible.
We look forward to welcoming you again.
Sincerely
The Brit Hotel Colmar East team
From Laura c., the 03/08/2024
Family - 50-59 years - Date of stay : 02/08/2024
Family - 50-59 years - Date of stay : 02/08/2024
Very nice and comfortable property.
Hotelier's response : Dear customers,
Thank you for taking the time to share your recent experience with us.
We are delighted to read that all aspects of your stay lived up to your expectations.
From the warm welcome upon your arrival, to the comfort and cleanliness of your room, as well as the various services offered, we continually strive to offer our guests a unique experience. Your satisfaction is our highest priority.
We thank you for choosing our hotel and we hope to have the pleasure of welcoming you again during your next visit to Alsace.
Sincerely,
The Brit Hotel et Spa Colmar East !
From Sarah H., the 15/07/2024
Family - 40-49 years - Date of stay : 14/07/2024
Family - 40-49 years - Date of stay : 14/07/2024
We would have preferred the pool to be open until 2100 so we could swim when we arrived. We didn't have time to swim in the morning either when it opened so late.
the 01/07/2024
couple - 50-59 years - Date of stay : 29/06/2024
couple - 50-59 years - Date of stay : 29/06/2024
All was ok for our stay at the Brit Hotel Le relais du Ried in Bischwihr.
Hotelier's response : Dear customers,
Thank you for taking the time to share your recent experience with us.
We are delighted to read that all aspects of your stay lived up to your expectations. From the warm welcome upon your arrival, to the comfort and cleanliness of your room, as well as the various services offered, we continually strive to offer our guests a unique experience. Your satisfaction is our highest priority.
We thank you for choosing our hotel and we hope to have the pleasure of welcoming you again during your next visit to Alsace.
Sincerely,
the 17/06/2024
couple - 30-39 years - Date of stay : 16/06/2024
couple - 30-39 years - Date of stay : 16/06/2024
Excellent! Would come again & recommend to others as well. Thank you!
Hotelier's response : Dear customers,
Thank you for taking the time to share your recent experience with us.
We are delighted to read that all aspects of your stay lived up to your expectations. From the warm welcome upon your arrival, to the comfort and cleanliness of your room, as well as the various services offered, we continually strive to offer our guests a unique experience. Your satisfaction is our highest priority.
We thank you for choosing our hotel and we hope to have the pleasure of welcoming you again during your next visit to Alsace.
Sincerely,
From Alexandra, the 16/05/2024
Family - 30-39 years - Date of stay : 10/05/2024
Family - 30-39 years - Date of stay : 10/05/2024
We had 2 rooms booked and all of us had a very nice experience at the hotel with very good breakfast. We will stay here again if we are in the area.
Hotelier's response : Dear Mrs Alexandra,
Thank you for taking the time to share your recent experience with us.
We are delighted to read that all aspects of your stay lived up to your expectations.
From the warm welcome upon your arrival, to the comfort and cleanliness of your room, as well as the various services offered (breakfast), we continually strive to offer our guests a unique experience. Your satisfaction is our highest priority.
We thank you for choosing our hotel and we hope to have the pleasure of welcoming you again during your next visit to Alsace.
Sincerely,
The team BritHotel
From Geoffrey P., the 14/05/2024
couple - 70-79 years - Date of stay : 07/05/2024
couple - 70-79 years - Date of stay : 07/05/2024
Overall very good. Staff were polite and helpful. When I asked if there was an adaptor for a UK to Europe electrical plug as my own adaptor wasn't fitting the socket, one was provided to me. In general a relaxed atmosphere which was very welcome after a tiring drive through Switzerland on our return to the UK from Italy.
Hotelier's response : Dear Mr Geoffrey Penn,
Thank you for taking the time to share your recent experience with us, and we are delighted to read that you appreciated the politeness and helpfulness of our staff.
We are pleased to learn that you had a pleasant and relaxing stay and all aspects of your stay lived up to your expectations.
From the warm welcome upon your arrival, to the comfort and cleanliness of your room, as well as the various services offered (adaptor), we continually strive to offer our guests a unique experience. Your satisfaction is our highest priority.
We have taken good note of the hotel's signage and thank you for your invaluable advice. We will take the necessary steps to ensure that from now on our guests can identify us better and directly as a BRITHOTEL.
We thank you for choosing our hotel and we hope to have the pleasure of welcoming you again during your next visit to Alsace.
Sincerely,
The team Brithotel
the 01/05/2024
couple - 30-39 years - Date of stay : 30/04/2024
couple - 30-39 years - Date of stay : 30/04/2024
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Hotelier's response : Dear Mr Luca,
Thank you for taking the time to share your recent experience with us.
We are delighted to read that you had a good stay at our hotel and that we lived up to your expectations.
From the warm welcome upon your arrival, to the comfort and cleanliness of your room, as well as the various services offered, we continually strive to offer our guests a unique experience. Your satisfaction is our highest priority.
We have taken your observation into account and thank you for it. We will be more attentive upon arrival to clarify again that access to the relaxation area is not included.
We would like to inform you that in your reservation confirmation it is also indicated that the additional costs concerning our access to the SPA are at the customer's expense.
We thank you for choosing our hotel and we hope to have the pleasure of welcoming you again during your next visit to Alsace.
Sincerely,
Caroline
From Andreja, the 23/04/2024
Group - 50-59 years - Date of stay : 21/04/2024
Group - 50-59 years - Date of stay : 21/04/2024
We had a very nice accomodation. All the staff was very friendly, helpful and profesional. I would recomend everybody this accomodation - we were a group of 43 people and everything run smoothly. Breakfast and dinner were all delicious.
Hotelier's response : Dear guest,
Thank you for taking the time to share your experience with us.
We are delighted to hear of your satisfaction.
Cleanliness is an essential element in the hotel industry. Our team of maids works meticulously to ensure that each room is perfectly prepared.
Your satisfaction is our priority.
We look forward to welcoming you again during your next stay in Alsace.
Best regards,
Brit Hôtel Colmar East
the 12/04/2024
couple - 60-69 years - Date of stay : 11/04/2024
couple - 60-69 years - Date of stay : 11/04/2024
We enjoyed this hotel very much. Easy to access. Good parking. Good location to enjoy other communities such as Kayserburg, Riquewihr, and of course Colmar
Hotelier's response : Bonjour Monsieur,
Notre hôtel tient à vous remercier pour ce beau retour qui valorise le travail de notre équipe. En effet, nous mettons tout en œuvre pour vous aider et vous délivrer entière satisfaction. Ce fut un plaisir de vous accueillir dans notre hôtel.
À bientôt,
l’équipe de Brit Hôtel Colmar East
the 03/04/2024
couple - 30-39 years - Date of stay : 24/03/2024
couple - 30-39 years - Date of stay : 24/03/2024
The room got very clean everyday and the staffs were very friendly! Thank you.
Hotelier's response : Dear customers,
Thank you for taking the time to share your recent experience with us.
We are delighted to read that all aspects of your stay lived up to your expectations. From the warm welcome upon your arrival, to the comfort and cleanliness of your room, as well as the various services offered, we continually strive to offer our guests a unique experience. Your satisfaction is our highest priority.
We thank you for choosing our hotel and we hope to have the pleasure of welcoming you again during your next visit to Alsace.
Sincerely,
Juliette
the 02/04/2024
couple - 40-49 years - Date of stay : 31/03/2024
couple - 40-49 years - Date of stay : 31/03/2024
We had a pleasant stay at the property. Staff was friendly and helpful. The whole premise was really clean and dinner was really yummy. I only hoped that we could have used the spa/wellness area for longer. 2 hours was not enough to relax and recover from sightseeing.
Hotelier's response : Toute l'équipe vous remercie pour l'excellent retour d'expérience que nous avons contribués à vous faire vivre. Au plaisir de pouvoir vous accueillir à nouveau dans notre établissement à l'occasion d'un prochain séjour en Alsace.
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