The reviews of Brit Hotel & Spa Colmar East

Indice de
Satisfaction client

95 %

From Andreja, the 23/04/2024
Group - 50-59 years - Date of stay : 21/04/2024

We had a very nice accomodation. All the staff was very friendly, helpful and profesional. I would recomend everybody this accomodation - we were a group of 43 people and everything run smoothly. Breakfast and dinner were all delicious.

Hotelier's response :

Dear guest,

Thank you for taking the time to share your experience with us.
We are delighted to hear of your satisfaction.

Cleanliness is an essential element in the hotel industry. Our team of maids works meticulously to ensure that each room is perfectly prepared.
Your satisfaction is our priority.

We look forward to welcoming you again during your next stay in Alsace.

Best regards,
Brit Hôtel Colmar East

100 %

the 12/04/2024
couple - 60-69 years - Date of stay : 11/04/2024

We enjoyed this hotel very much. Easy to access. Good parking. Good location to enjoy other communities such as Kayserburg, Riquewihr, and of course Colmar

Hotelier's response :

Bonjour Monsieur,

Notre hôtel tient à vous remercier pour ce beau retour qui valorise le travail de notre équipe. En effet, nous mettons tout en œuvre pour vous aider et vous délivrer entière satisfaction. Ce fut un plaisir de vous accueillir dans notre hôtel.

À bientôt,
l’équipe de Brit Hôtel Colmar East

100 %

the 03/04/2024
couple - 30-39 years - Date of stay : 24/03/2024

The room got very clean everyday and the staffs were very friendly! Thank you.

Hotelier's response :

Dear customers,

Thank you for taking the time to share your recent experience with us.
We are delighted to read that all aspects of your stay lived up to your expectations. From the warm welcome upon your arrival, to the comfort and cleanliness of your room, as well as the various services offered, we continually strive to offer our guests a unique experience. Your satisfaction is our highest priority.

We thank you for choosing our hotel and we hope to have the pleasure of welcoming you again during your next visit to Alsace.

Sincerely,
Juliette

100 %

the 02/04/2024
couple - 40-49 years - Date of stay : 31/03/2024

We had a pleasant stay at the property. Staff was friendly and helpful. The whole premise was really clean and dinner was really yummy. I only hoped that we could have used the spa/wellness area for longer. 2 hours was not enough to relax and recover from sightseeing.

Hotelier's response :

Toute l'équipe vous remercie pour l'excellent retour d'expérience que nous avons contribués à vous faire vivre. Au plaisir de pouvoir vous accueillir à nouveau dans notre établissement à l'occasion d'un prochain séjour en Alsace.

100 %

From Vosebwa S., the 25/03/2024
couple - 30-39 years - Date of stay : 24/03/2024

If I visit colmar id go back here, our expérience was really good. We loved this place. Cosy and very welcoming

Hotelier's response :

Dear Customer,

Thank you very much for this wonderful feedback on our hotel! We are delighted to read that you appreciated our efforts.

See you soon,
Brit Hôtel Colmar East

100 %

the 10/03/2024
couple - 40-49 years - Date of stay : 09/03/2024

I had a very good experience at the hotel. I really liked the hotel and all its amenities. The receptionist and the waiter for dinner was great. If i had to make a remark it would be concerning the waitress during breakfast who lacked professionalism as she spent the whole time speaking at a table and was even sitting down at the table of the guests and not doing her job.

80 %

the 27/12/2023
Family - 40-49 years - Date of stay : 26/12/2023

Very good experience

Hotelier's response :

Cher client,

Nous vous remercions pour votre commentaire. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre établissement. Notre équipe fait de son mieux pour fournir un service professionnel et attentionné à nos clients.

Nous espérons vous revoir bientôt !

Sincèrement,
Floryne

80 %

From Johnny N., the 25/12/2023
Family - 50-59 years - Date of stay : 24/12/2023

It was a wonderful experience , I would visit again during my next trip to the Alsases France

Hotelier's response :

Cher(e)s client(e)s,

Nous vous remercions d'avoir pris le temps de partager votre récente expérience avec nous.
Nous sommes ravis de lire que tous les aspects de votre séjour aient été à la hauteur de vos attentes. Nous vous remercions d'avoir choisi notre hôtel et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite en Alsace.

Sincèrement,

Floryne

100 %

From Uysal O., the 09/12/2023
Friends - 50-59 years - Date of stay : 08/12/2023

There is no lift and nobody to carry the luggages

Hotelier's response :

Bonjour,

Nous vous remercions d'avoir pris le temps de faire votre retour quant à votre séjour chez nous.
En effet nous n'avons pas d'ascenseur au sein de l'hôtel, navrée que vous n'ayez pas vu l'information.

Sincèrement,
Floryne HUMEZ

80 %

From Nélia S., the 27/11/2023
couple - 40-49 years - Date of stay : 26/11/2023

Calm place with a very easy access to Colmar (10minutes).

Hotelier's response :

100 %

the 14/11/2023
Family - 40-49 years - Date of stay : 14/11/2023

Very warm welcome overall

Hotelier's response :

Cher client,

Nous vous remercions pour votre chaleureux commentaire. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre établissement. Notre équipe fait de son mieux pour fournir un service professionnel et attentionné à nos clients. Votre satisfaction est notre priorité et nous sommes heureux d'avoir su répondre à vos attentes.

Nous espérons vous revoir bientôt !

Sincèrement,
Floryne

100 %

From Corinne P., the 17/10/2023
couple - 70-79 years - Date of stay : 17/10/2023

Terrible, at my time of online non refundable booking I was expecting the spa facilities to be open and especially the restaurant in the evening. 30 minutes after I booked I received a call to read my email regarding the closure of reception and restaurant on my visit. The restaurant was the main reason for visiting the hotel and staying overnight. Very very disappointed.

Hotelier's response :

Dear Client,

As indicated on your reservation confirmation via booking, the relaxation area is by reservation only. The restaurant is also by reservation. However, you have not contacted the hotel for any of these services. If this had been the case, we could have told you that unfortunately this evening the restaurant and the SPA were exceptionally closed due to lack of staff.
At no time was one of our colleagues able to tell you that the restaurant was closed due to lack of customers. You must have misunderstood.

We are sorry for the inconvenience this has caused you. If you had taken care to contact us, we would have found a solution for your non-cancelable/non-refundable reservation.

Sincerely,
Floryne

40 %

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