Hotelier's response :
Dear Antonella, It is a real pleasure to hear that you enjoyed your stay, especially thanks to the comfort of the bedding, the kindness of our team, the quality of our cuisine and the moments of relaxation shared in our wellness area. We are attentive to your comments regarding the size of the room as well as the absence of a minibar offering free water; this type of feedback is valuable for continuing to develop our offer and better meet our clients' expectations, even for short stays. Your comment about the breakfast has been taken into account. We strive every morning to offer a generous buffet that mixes local products and sweet-savory varieties to satisfy all tastes. We will make sure to strengthen vigilance for the restocking, so that everyone can fully enjoy all the proposals of the buffet. We hope to have the pleasure of welcoming you again in a future visit. Best regards,

Hotelier's response :
Dear Steele, We thank you for taking the time to share your impressions following your stay in our establishment. We are delighted that you appreciated the quality of the welcome and services, the location of the hotel, the cleanliness of the place, as well as the comfort of your room. You mention the absence of croissants for breakfast. However, these are indeed present on our buffet. It is possible that at the time of your visit, they have not yet been restocked. We hope to have the pleasure of welcoming you again for a future stay. Best regards,

Hotelier's response :
Dear guest, Thank you very much for your lovely feedback! We’re delighted that our receptionist made you and your daughter feel so welcome, and that she enjoyed feeding the fish! We hope to see you and your family again soon.

Hotelier's response :
Dear Victor, Thank you for taking the time to share your experience following your family stay in our establishment. We are delighted to learn that the hospitality, cleanliness, comfort of the rooms as well as the variety of breakfast and the quality of our restaurant have contributed to make your stay pleasant. It is also very much appreciated to read that you have fully enjoyed the relaxation area. We hope to have the pleasure of welcoming you again next time in Alsace. Best regards,

Hotelier's response :
Thank you for your compliments regarding the hotel, its cleanliness, your room, the breakfast, and Chyntia. We will be happy to pass your kind words on to her. However, we cannot let certain statements in your review go unchallenged, as they do not correspond to the facts. Regarding your departure, the receptionist you describe as “rude” and “aggressive” is our manager. She presented you with your booking confirmations, not an incorrect invoice. These documents clearly stated that one of your rooms had been booked with breakfast included, while the other had been booked without breakfast. You personally checked this information on your phone during the conversation. It is therefore simply inaccurate to claim that our hotel had made an error or that you were not given the opportunity to verify the information. What is particularly important to clarify is that you simply did not want to accept that you were mistaken. The booking confirmations were clear, and the information was available to you. The situation was not caused by an error on our side, but by the fact that one of your rooms had indeed been booked without breakfast. Your check-out took approximately 10 minutes while a queue was forming behind you and other guests were waiting to check out. Our manager also had a responsibility towards those guests who were waiting. We fully understand that waiting can be unpleasant, but it is unfair to portray the situation as though our team simply refused to listen to you or deliberately treated you badly. It is also particularly surprising to read that “all the guests” supposedly left upset. The guests who checked out after you did not make any particular complaint and left the hotel without incident. We therefore feel it is important not to generalize your personal experience to all the guests who were present that morning. We would also like to clarify that the first receptionist you mention is a recently hired member of our team. She is still a beginner and does not yet know all the subtleties of our different types of bookings. This explains the initial confusion. However, this does not mean that the hotel subsequently charged you incorrectly for breakfast: the booking you made clearly showed it. Finally, regarding your accusation of “rude and aggressive” behaviour, we are sorry that you experienced the interaction that way. However, a situation must be considered in its entirety. Our manager has no reason to deliberately treat a guest aggressively. She can, however, quite naturally react to the tone and attitude of the person standing in front of her. We are always willing to accept criticism when it is fair and constructive. What we cannot accept, however, is for facts to be presented inaccurately or for the responsibility for a situation to be placed entirely on our team when the booking documents clearly demonstrated the actual situation. Regards,

Hotelier's response :
Dear Arnau, Thank you for taking the time to share your feedback following your family’s stay with us. We are delighted that you found the hotel’s organization and hospitality particularly well-suited and enjoyable for a family vacation. It’s a real pleasure to read that all of our services—from the cleanliness of the room to the quality of our hospitality—helped make your experience easy and enjoyable. We hope to have the pleasure of welcoming you again during your next visit to the region. Best regards,

Hotelier's response :
Dear Teo, We would like to thank you very much for your excellent feedback and this lovely review of your stay with us. We are delighted to read that you found the right balance between the quality of the services on offer and the particularly good value for money. It is also lovely to hear that the welcome, the cleanliness, the room, the breakfast and all our services helped to make your experience so enjoyable. We would be delighted to welcome you back to our hotel. Kind regards.

Hotelier's response :
Chère Brigitte, Nous vous remercions pour votre excellente note. Nous sommes ravis d'apprendre que vous avez passé un très bon moment parmi nous et que l'ensemble de nos prestations, de l'accueil à la chambre, en passant par le restaurant, l'espace détente, le petit-déjeuner et nos services, a pleinement répondu à vos attentes. Votre satisfaction et votre recommandation sont une belle récompense pour l'ensemble de nos équipes. Nous espérons avoir le plaisir de vous accueillir une prochaine fois. Bien cordialement,